• Frequently Asked Questions (F.A.Q.)


  • “Who can rate?”

  • - Students, professors, and instructors in Community College, College, and University


  • “Are individual ratings public?”

  • - No! Ratings are very important, but so is Your privacy. Ratings are anonymous, so personal information is never shared or made public. Individual ratings are not public unless they are the only rating registered for a particular textbook, school, class, or resource.

  • - Users can only see aggregated ratings.

  • - The public will receive annual reports that include aggregated results, but not individual ratings.


    “How do content publishers benefit from your platform?”

    - Textbook publishers can spend as much as 50% to 200% of the profit per textbook in marketing costs! They market to professors, often face-to-face, and typically do not reach enough professors to get adequate feedback. This can result in annoyed professors, unreliable feedback, bad data, and expensive overhead.

    - Our platform gives publishers large volumes of honest and credible feedback, and coming soon, a means to reach out to students and professors directly (the Bridge).

    - The Bridge is a forum being developed into the KnowQuest platform that maintains user anonymity while allowing them to interact with publishers.

    - KnowQuest is the only platform to connect publishers and academics directly!


  • “Why should I rate my textbook?”

  • - Most people aren’t passionate about textbooks, educational resources, classes and schools, and we understand that there are many other things to worry about.

  • - We also recognize that students often complain about high textbook prices and low apparent value.

  • - We cannot reduce the price of textbooks …but, with your ratings, we can help publishers make their textbooks better! More appropriate, more effective, a better value, improved visual aids, better teaching aids…there is plenty of room to improve textbooks…and your ratings can help.

  • - It only takes 45 seconds on average to rate a textbook, but you will be helping your peers today, and students and professors tomorrow!

  • - Many people rate things like restaurants and retail stores, but rarely see any changes based on their feedback. With KnowQuest, the only reason publishers pay for ratings is to make change based on your feedback! You Matter!


    • “Why should I rate my School, Class, and Resources?”

    • - School and Class ratings are very important to your professors, school, government and tax payers.

    • - However, most school and class ratings are kept within your school (i.e. not shared), aren’t anonymous, and lack comparability.

    • - Rating on the KnowQuest platform means that everyone can see how your school and class is doing.

    • - Your feedback can help improve future classes, and identify problem areas in your school.

    • - Rating your resources, such as YouTube, PowerPoint Presentations, Khan Academy, LinkedIn Learning, and Open Education Resources will help your professors and fellow students to find the best resource, or combination of resources to improve their learning outcomes.


      • “How do you classify each Class when there are so many?”

      • - Class ratings are organized by school, subject and level. This means that despite there being 10 1st year introduction to accounting courses at one University, they are all classified identically.

      • - This allows us to maintain anonymity to the best of our ability.

      • - Additionally, class codes are not comparable between schools, and can be entered incorrectly.

      • “How many times can I rate?”

      • - We don’t want you to rate unless YOU want to rate! Rate as often or as little as you like, but there are limits.

      • - You can rate up to 8 classes and 1 school per semester.

      • - You can rate up to 20 textbooks in a calendar year.


        • “How is KnowQuest different from Yelp! or Amazon?”

        • - Amazon ratings are not always credible (is the rater a student or professor? Did they read the book or use it in class?). Since the ratings are associated with a user name, they lack the anonymity that is necessary to get honest ratings. Amazon ratings are limited in scope to just 1-5 stars and comments, while our platform has multiple dimensions which add vital information to the rating.

        • - Yelp! charges businesses for advertising and visibility. KnowQuest is free to use for professors, students, and researchers. We do not charge publishers to have their textbooks or resources rated. Yelp! Ratings are mostly for marketing purposes (i.e. they only help businesses communicate value). Our ratings help users find the best resource and textbooks, but also help content creators and publishers to improve their products and offerings. There is more data in a bad rating than a good one!


        • “How Does the Partnership Program Work?”

        • - Our partnership program is launching in February of 2020.

        • - All you have to do is rate once in any semester to be an Active User.

        • - Active Users have access to our Partners’ discounts and coupons via our Partners Page!

        • - We do not charge users or partners! This is an added-value feature that we are proud to offer you.


        • “What Personal Information Do You Collect?”

        • - We ask you to sign up with your school email. This is how we validate that you are a student or professor. This lends credibility to your ratings!

        • - Other than email, we do not collect any other personal information.

        • - In the profile setup you must enter your name and title, but that is not considered personal information under PIPEDA.

        • - We are fully PIPEDA compliant and actively seek to protect your data.


        • “What if I Want to Delete My Account?”

        • - Once you delete your account, we delete your email, and name.

        • - We do however keep your ratings; they are just no longer associated with your email.


        • “What I Move Schools?”

        • - You can sign up again with your new school email!

        • - This often applies to professors and graduate students.


        • “How Does the Referral System Work?”

        • - We are launching a User Referral System in February of 2020!

        • - We periodically have contests for cash and prizes.

        • - As long as you are an Active User (i.e. you have rated in the current semester), you receive an entry into all our contests for that semester.

        • - You can only receive one (1) entry for all contests, no matter how many times you rate.

        • - If you refer a fellow student or professor and they sign up, you receive an additional entry into all our contests for each referral!

        • - There is no upper limit on referral-based contest entries. For example, if you refer 100 fellow students who also sign up, you receive a total of 101 contest entries!


        • “Can Your Platform Be Used in Other Industries?”

        • - YES, we are currently working to create a White Label version of the ratings platform.

        • - The platform’s Credible User + Anonymous Feedback combination is very rare, and the most value-added form of feedback mechanism.

        • - We are already investigating its potential deployment in the Tourism and Hospitality Industry (Rate my Hotel, Rate my Restaurant, Rate my Trip) in which there are many ratings platforms, but very few if any have our combination of credibility, anonymity, security, and homogeneity.


        • “How Do You Make Money?”

        • - It will take us time to accumulate enough ratings to start selling them in aggregate.

        • - Textbook publishers will purchase aggregated anonymous ratings.

        • - They pay per school, not per rating. This incentivizes them to get more ratings via discounts!

        • - Our platform’s accumulated ratings data can save publishers millions in marketing and development.