Front Page - KnowQuest

KnowQuest is now in Beta Testing!

Test the beta of the next major disruption in consumer feedback FOR FREE

Be among the first to experience KnowQuest’s revolutionary feedback platform—now in beta and free for early adopters!

KnowQuest delivers reliable, credible, and actionable insights by verifying every review, ensuring anonymity, and standardizing feedback so you can truly compare your performance against competitors, and acts as an early warning system.

Whether you’re in entertainment, food and beverage, banking, insurance, gaming, or education, KnowQuest helps you cut through the noise of fake and biased reviews, empowering you with meaningful, representative data to make smarter decisions and build lasting trust with your customers.

Reach out now to secure your spot and shape the future of feedback in your industry.

I WANT TO TEST THE BETA FOR FREE

Why KnowQuest?

Trust – We help businesses build trust with consumers

KnowQuest is an advanced feedback platform that is designed to help businesses better listen to and understand consumers, and reviewers better express their experiences more honestly and with more meaningful information.

It is the next evolution in online feedback, built from the ground up to maximize the value and meaningful information of reviews.

KnowQuest replaces existing feedback mechanisms with one that uses a custom credibility check, more honest feedback, is more secure, drowns out trolls, and yields actionable results.

Is There Demand for Online Feedback?

According to GWI, nearly half of internet users post a product or service review each month. More than 80% of internet users have read a fake review. More than half of online purchasers trust third-party review sites more than a given retailer’s reviews. Two-thirds of consumers believe fake reviews are a problem. In 2020, Google removed more than 20 Million fake reviews.

Internet users that post reviews monthly

Internet users that have read a Fake Review

Online shoppers that trust 3rd party review sites more than retailers’

Consumers that believe Fake Reviews are a real problem

Fake reviews removed by Google in 2020 alone

What’s Wrong with Online Reviews?

Each bad review can result in up to 30 lost customers. Only 2% of internet users have not read an online review. Nearly half of online buyers are more motivated by a good reviews than discounts. Fake reviews cost e-commerce businesses more than $150 Billion each year! Consumers can pay 12% more for online purchases due to Fake Ratings.

One bad review can lead to nearly 30 lost customers

Internet users that have not read an online review

Online shoppers are more motivated by reviews than discounts

The total cost of Fake Reviews to businesses

The added cost of Fake Ratings absorbed by customers

How it Works

KnowQuest is built to be the next evolution in online feedback
Easier to Implement & More Informative
Less Expensive & Easier to Use

Step 1

Product / Service Sale

SALE: Consumers purchase or consume a product or service.

KnowQuest: Businesses work with KnowQuest to drive consumers to the KnowQuest platform.

Step 2

Credibility Check & Review

Credibility Check: Consumers pass a unique credibility check to unlock the ability to review the product or service.

Reviews: Consumers can now leave meaningful, representative reviews in about a minute.

Step 3

Search & Subscribe

Search: Users search through aggregated reviews to find exactly what they are looking for.

Subscribe: Businesses subscribe to dashboards to make informed decisions.

What Do We Do for Businesses?

We help business Build Trust and Connect with Customers

A Brief Overview

Establish Trust

Gather Insights

Get consumer feedback Directly and with a Dashboard that helps you gain real Insights, make better decisions, better understand your consumers, and see how your competition compares!

Engage

Reach out to consumers to get more insights, ask custom questions, maintain or gain loyalty, win over new customers from your competition, and offer consumers unique discounts, early access, and contest prizes!

Breaking it Down

No up front costs. No pushy sales. No data manipulation. No fake comments.

Registration is free

Register your business with our team free. Let us know what products and services you offer, and we will do the rest. We can set you up with a unique Credibility Check, dashboard, and customer-facing materials!

Subscription Packages are affordable

From as little as $30 a month, you can get fast and meaningful reviews from your verified customers! For just $20 more, get all the feedback from your competitors!

Reviews are credible

Partners work with KnowQuest’s team to create Custom Credibility Checks (e.g., API Integration, QR Codes, Emailed Links, Receipts, etc.). We want to ensure that all reviews are verified, and through collaboration with industry, can built trust among all stakeholders.

Reviews are aggregated

By aggregating reviews, we ensure that only the general sentiment of all consumers is visible to the public. No anecdotes, no comments, no trolls, and no outliers to scare away potential customers. Consumers can rest assured that their feedback will remain fully anonymous, and businesses can have peace of mind that no comments are collected.

no personal information is collected

Consumers can rest assured that their honest feedback will not be associated with their real-life person, nor will any information other than their email and reviews be collected, stored, or sold. Not collecting Personally Identifiable Information (PII) means that your customers can trust that we only derive value from reviews, not private information!

reviews are meaningful and representative

Customers give meaningful, standardized, and informative Feedback, that is actionable, comparable, and representative. Our platform empowers both consumers and businesses to better connect through sentiment. Our surveys are carefully designed to balance survey fatigue with information density, and get more representative feedback.

Custom Review Questions are available

If you have more questions for verified customers, or even your competitors’ customers, you can use KnowQuest to create custom surveys. You choose which groups of consumers you want to answer the survey and we do the rest. Not all consumers will respond, so incentivizing them with KnowQuest points, early access, discounts, and other value-added offers are encouraged!

Engage with consumers and gain loyalty

In our final release of the KnowQuest platform, you will be able to reach out directly (via email, through KnowQuest) to consumers who opt-in. Now businesses and consumers can connect, interact, and develop meaningful relationships better and faster.

What People Are Saying About Other Online Feedback Platforms?

Below is just a small sample of the many stories about the major challenges businesses and consumers face when dealing with online feedback, and how both are losing trust in existing platforms:

Unfair Advantage

Buying a reputation; how businesses cheat the review system

The Cost of Fake Reviews

Fake reviews on Google hurt customers and businesses

It’s Easy to Buy a Fake Review

Fake video testimonials for a fraction of the price of traditional marketing

Here Come the Bots

Bots and click farms helping Amazon foster fake reviews

Amazon Isn’t Immune

Fake Amazon reviews are abundant and manipulating consumers

Can You Trust Trustpilot?

Black markets on Facebook make getting fake reviews on Trustpilot easy

Anecdotes = Risk

Anecdotal Yelp reviews are a serious risk to restaurants

Extortion is Abundant

Yelp is accused of harboring a culture of extortion

Data Manipulation

Yelp hides reviews, and pressures small business owners

Fake Medical Reviews!

Google and Facebook host fake Dental Clinic reviews that creates risk

Profit vs Trust

Facebook refuses to remove fake reviews

Fake Lawyers!?

Fake Lawyers on Yelp a serious liability to society

Meaningless Reviews?

Rotten Tomatoes scores are meaningless and lack information

Reliability Problems

The lack of reliability in Rotten Tomatoes and IMDB scores

Fundamentally Broken

How movie review platforms are broken and need a refresh

A Big Thank You to the Hundreds of Students and Institutions That Helped KnowQuest Since 2020.

The KnowQuest team would like to give thanks for the tireless work and incredible contributions from students, staff, and faculty from the following institutions to our research, development, marketing, strategy crafting, validation, data analysis, and design:

: York University

: Western University

: University of Toronto

: University of Sussex

: University of Southern California

: TheBigLeaf.com

: University of Southampton

: University of Guelph

: University Canada West

: University of California, Riverside

: University of Calgary

: University at Albany

: Toronto Metropolitan University

: Seneca College

: Sault College

: SAIT

: RMIT University

: Riipen.com

: Rice University

: Purdue University

: Palm Beach Atlantic

: Ontario College of Art and Design

: Nottingham Trent University

: Niagara Falls Innovation Hub

: National University

: Morningside University

: Mohawk College

: Miami University

: McMaster University

: Universite McGill

: Maskwacis Cultural College

: MacEwan University

: iCube

: ICTC/CTIC

: Humber College

: Holland College

: Georgian College

: George Brown College

: Fairleigh Dickinson University

: Fanshawe College

: ECPI University

: Conestoga College

: Concordia University of Edmonton

: Concordia University

: College of New Caledonia

: Capella University

: Cambrian College

: Cal State U Northridge

: Brock University

: Bow Valey College

: Bay Path University

: Arizona State University

: Algonquin College

There are many people we want to thank for their contribution to KnowQuest!

We have had the privilege of working with more than 1,000 students from 50 Colleges and Universities across the globe on KnowQuest, and below are just some of the students and great people that have helped us get to where we are: