Effective date: October 21, 2019
KnowQuest Inc. ("us", "we", or "our") operates the www.knowquest.net website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the www.knowquest.net website operated by KnowQuest Inc.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- 1. Email address
- 2. Cookies and Usage Data
We only use your Personal Data to confirm your status as a student, professor, publisher, or researcher. You are automatically opted out of receiving any and all communications from us, following the email confirmation link or instructions provided in any email we send during the sign up process, except for the purposes of lost password recovery.
Ratings are anonymous and not associated with your email address to any external users. The number, complexity, and types of ratings may change over time.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- 1. Session Cookies. We use Session Cookies to operate our Service.
- 2. Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- 3. Security Cookies. We use Security Cookies for security purposes.
Use of Data
KnowQuest Inc. uses the collected ratings and usage data for various purposes:
- 1. To provide and maintain our Service
- 2. To allow you to participate in interactive features of our Service when you choose to do so
- 3. To gather analysis or valuable information so that we can improve our Service
- 4. To monitor the usage of our Service
- 5. To detect, prevent and address technical issues or malicious use/attacks
- 6. To help textbook publishers, OER content creators, educational resource content creators, educators, institutions including schools, ministries of education and their associated ministers, and researchers better understand student and professor needs and insights, and spot opportunities to improve their products, services, and value.
KnowQuest Inc. uses each user’s User Profile page to:
- 1. To notify you about changes to our Service
- 2. To provide customer support – such as contest notifications
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
KnowQuest Inc. may process your Personal Data because:
- 1. We need to perform a contract with you
- 2. You have given us permission to do so
- 3. The processing is in our legitimate interests and it is not overridden by your rights
- 4. For payment processing purposes
- 5. To comply with the law
Retention of Data
KnowQuest Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
Disclosure of Data
If KnowQuest Inc. is involved in a merger, acquisition or asset sale, your Personal Data will not be transferred. We will destroy your Personal Data (email) via deletion prior to any other forms of data transfer.
KnowQuest Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- 1. To comply with a legal obligation
- 2. To protect and defend the rights or property of KnowQuest Inc.
- 3. To prevent or investigate possible wrongdoing in connection with the Service
- 4. To protect the personal safety of users of the Service or the public
- 5. To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT") natively in our website. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. KnowQuest Inc. aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object. You have the right to object to our processing of your Personal Data. The right of restriction. You have the right to request that we restrict the processing of your personal information. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. The right to withdraw consent. You also have the right to withdraw your consent at any time where KnowQuest Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By visiting this page on our website: https://www.knowquest.net/contact